PILLAR #4
TEAM FIRST
At the end of the day, every organization is about people: those who work with us and those we serve. So, when adversity arises, the human element should take priority over business and industry. It really is that simple.
How to Support Your Team
1. Communicate frequently through multiple channels
This may be the first time that your employees are working from home. Frequent communication is key during this time. During and after a crisis such as COVID-19, employees need to know what’s going on at the office and what’s expected of them. When helping employees deal with change, it is important to restore some sense of normalcy. Be the voice of reason and source of comfort your employees need during this critical time, using a straightforward tone that conveys confidence and security. Calm is contagious. Be as transparent as you can.
2. Be specific about next steps
As the gradual reopening phase gets underway, it is especially important to keep your workforce informed about what’s next.
Your communication with them should spell out everything in very literal terms, such as: • State guidelines on business openings for the days/weeks ahead • Flexibility to work remotely or part-time • How often to update their supervisor on availability • Dress codes, if relaxed from your usual protocol. Also note if masks or other protective gear is required.
3. Facilitate recovery assistance
Chances are that your employees might be struggling in one way or another post-COVID. Your company may have special funds earmarked for employee assistance. But even if it doesn’t, you can still make this difficult time a little easier for your employees by putting them in contact with organizations that can help them. Include contact information (links to websites, phone numbers and physical addresses) for federal and local agencies, churches and community centers.
4. Take care of your customers
First, you’ll want to help those clients directly affected by the crisis. If your volunteer and recovery efforts don’t specifically include your customers, consider creating a separate initiative that addresses their needs if possible. You may even contemplate partnering with them as part of your volunteer efforts, in order to provide assistance to a larger population.
5. Prepare for future business disruptors
Once things are back to normal, make sure you review and update your company’s recovery plan while the event is still fresh in your mind. What worked and what didn’t work during the recent situation? What lessons can you take moving forward?
WHAT CAN I DO TO PROTECT MY EMPLOYEES AND BUSINESS FROM COVID-19?
As this situation unfolds, guidelines are continuously updated. Please look here for the latest recommendations: Protecting my business and employees from COVID-19